RETURNS
& CANCELLATIONS

(QUICK GUIDE)

Choose your Plan

Own It (Best Value)

  • Pay monthly until you own it
  • Buyout anytime

Try It (Lowest Commitment)

  • Refundable deposit
  • 3-month minimum
  • Cancel after the minimum term

30-DAY
Satisfaction Promise

If Protonics isn’t a fit, we’ll help you
return it—fast and simple.


Canceling a subscription

Minimum term: 3 months (for any non-ownership plan)
After that, you can cancel anytime.



To cancel:
Email returns@protonics.com (or use the Contact Us form)

Returning your device
(after canceling)

Once your cancellation is confirmed:



  • Return window: within 14 days

  • We provide: a prepaid return label

  • Return kit fee: $15 (deducted from refundable deposit or charged to card)



Packaging note: Please pack securely to avoid damage in transit.