Refund policy
Effective Date: June 9, 2026
We want you to be completely satisfied with your Protonics device. If you're not, we're here to help.
30-Day Risk-Free Trial
You have 30 days from the date of delivery to request a return and try out your Protonics device.
Eligibility
To be eligible for a return:
- Opened & Tried Products Welcome: You are fully encouraged to open, test, and use your device for 30 days to see if it works for you.
- Original Packaging: Items should be returned with all original packaging, components, cables, and accessories.
- Proof of Purchase: Your return must be accompanied by proof of purchase (such as your order confirmation or receipt).
Non-Returnable Items
- Return requests submitted after 30 days from delivery.
- Products showing physical damage or abuse caused by customer neglect (outside of normal trial use).
How to Initiate a Return
To request a return, email us at brandonn@protonics.com with your order details. We will provide you with return instructions and the return shipping address.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We replace items only if they are defective or damaged. To request an exchange, email us at brandonn@protonics.com.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
Contact Us
Email: brandonn@protonics.com
Address: Protonics, 3400 Grimsby Lane, Lincoln, NE 68502, United States
